Last updated: 2 May 2026
We prefer direct, documented, and respectful resolution before any dispute escalates. This Grievance Redressal process applies to website issues, enquiries, payments, bookings, delivery concerns, privacy requests, refund queries, copyright concerns, and service complaints involving RaySeven Productions PVT LTD and WedHues.
1. Grievance contact
Company: RaySeven Productions PVT LTD
Brand: WedHues
Email: info@example.com
Phone: +91-9873782983
Office: #38, Saraswati Kunj, Golf Course Road, Gurugram, Gurugram, Haryana 122002
2. What to include
Please include your name, phone number, event date, invoice/booking reference if available, clear description of the issue, supporting screenshots/files, requested resolution, and all relevant dates. Incomplete complaints may take longer to assess.
3. Response process
| Step | Expected handling |
|---|---|
| Acknowledgement | We aim to acknowledge written complaints within 2–3 business days. |
| Review | We review internal records, payment status, agreements, delivery logs, communication, and project files. |
| Resolution attempt | We may offer correction, clarification, revised delivery, credit, partial remedy, or written closure depending on facts and policy. |
| Escalation | If unresolved, the matter may proceed according to the signed agreement, applicable law, and dispute-resolution clause. |
4. Direct resolution first
The Client agrees to give the Company a reasonable opportunity to investigate and resolve the issue before initiating public allegations, chargebacks, formal complaints, social-media escalation, or legal proceedings, except where mandatory law gives an immediate statutory right.
5. Time-sensitive complaints
Issues with delivered photographs, films, album proofs, missing files, wrong links, damaged albums, or download problems should be reported within 7 days of delivery. Delay in reporting may limit available remedies because links, backups, printers, couriers, or project files may no longer be in the same condition.
6. Abuse and bad-faith conduct
We do not tolerate threats, harassment, abuse, unlawful pressure, false allegations, review blackmail, staff intimidation, unauthorised chargebacks, or coercive demands. Such conduct may result in service pause, communication restriction, legal response, or termination of discretionary support.